We are trying our best to keep your instance available at all times and guarantee a 99% uptime/month. If there is a reason to temporarily shut down the survey facilities, we will let you know in advance either by email (for a scheduled maintenance) or on the LimeSurvey.org homepage (for emergency maintenance).
Survey participants might be hesitant to participate due to the LimeSurvey Cloud URL in the address bar, e.g. following a click on a survey link from your website/invitation email, the URL changes to ‘somedomain.limesurvey.net’. Domain aliasing allows you to use your own website domain for your survey. Example:Your regular website is "https://www.mydomain.com". Your LimeSurvey Cloud site is at "https://mydomain.limesurvey.net". By using domain aliasing, you can e.g. use "https://survey.mydomain.com" for your LimeSurvey site so that your participants only get to see this domain in their address bar. Domain aliasing is only available as part of the BUSINESS or CORPORATE subscription. This is how it works: Open the administration panel of your domain/hosting provider where you host mydomain.com and search for the DNS settings. Change or create a DNS ‘CNAME’ entry for your preferred domain name (for example, ‘survey.mydomain.com’) and have it point to the domain name ('mydomain.limesurvey.net') of your LimeSurvey Cloud instance. Edit your LimeSurvey Cloud settings and add your preferred domain name (without http://), for example ‘survey.mydomain.com’ SSL & alias domains: If you use an alias domain, our system will try automatically to create an SSL key using Let's Encrypt. Note that this only works if the DNS entry is properly set (see step 1). Every time you save the alias domain URL in your LimeSurvey Cloud profile settings, our system will try again to retrieve a key from Let's Encrypt. Alias URL in invitation/reminder emails: To fully use the new alias domain URL for your invitation/reminder emails, log in at the LimeSurvey administration using your alias domain, e.g. "https://limesurvey.mycompany.com/admin" Caution: It is not possible to set an alias to specific sub-pages/paths (such as "https://www.mydomain.com/test/test.html"), only full domain names are allowed. In most cases, a subdomain is the best choice, but root domains are also fine. In case you have any further questions, don’t hesitate to refer to our support page.
At first, we will send you a warning by email that your response volume is getting low - you can set this warning limit in your account settings after registering.Please make sure your email address is always correct.If your available Survey Response balance hits below zero your participants won't be able to answer your survey(s) anymore and we will send another email to you.If you are using the FREE plan, then your access to LimeSurvey will be locked completely. In that case, you will have to wait until the end of your month period for it to get unlocked automatically or buy a subscription plan.
There are no locked features in LimeSurvey - there are only limitation on the number of responses, upload storage and number of administrators. Also, some additional services (like domain aliasing) are only available with the paid subscription plans.
In short... A response is counted if a participant completes your survey once, regardless of how many questions or question groups your survey contains. In a more detailed description... A survey is taken and completed => 1 response A survey is taken and only partially completed => 0.5 response A response is manually entered by an administrator => 1 response A partially completed survey is marked as finished by an administrator => 0.5 response
We're sorry, but we cannot give discounts for purchases in the past.
