If you just would like to delete your LimeSurvey Cloud instance, please follow these steps: Navigate to your profile page to see an overview of your Cloud instance Look for the link 'Delete survey site' on the bottom of the details. Click on it, read the warning and its implications, and confirm the deletion. Please note that on deleting your LimeSurvey Cloud instance, any related subscription will be cancelled and cannot be used any more.All data provided by you or your participants inside that LimeSurvey installation will be lost.

After you've deleted data, make sure to go to global settings, the storage tab, and click on "Calculate storage" to update your storage counter. It might take a few seconds to come into effect. Just reload the page to see the new storage count.

If you go to global setting, there's a storage tab: Click on the button "Calculate storage" and the page will show you how much space your surveys, templates and labels take up:

Storage reminder percentage is a setting in your LimeSurvey Cloud profile. This setting controls when your storage alert e-mail will be sent out. As an example, say you enter the value 10 (10%, default value) and have 100 MB total storage (Basic package). When your used storage reaches 90 MB (10% space left), an e-mail will be sent out to the administrator of the installation. If you entered the value 50, the warning would be sent out when half of your storage is used, and so on. See the other FAQ items about storage for more information about which actions to take when your storage reaches its limit.

When your storage exceeds the allowed limit of your subscription package, all surveys which contain upload question types will be blocked.Furthermore, you will not be able to upload files for your survey content any more. To unlock these surveys/unblock the file upload, you have to free up space by deleting old surveys (having file upload questions) and/or their responses.

If you delete responses and surveys, the space occupied by those items will be freed. If you want to keep the uploaded files, please observe that they will not be included in an exported survey archive file (*.lsa)!You have to manually go to response browsing and select files you want to download. See picture. When you've saved all the files you want to keep, you can start to remove files. Uploaded files will be deleted together with a response, but it's also possible to delete the files without deleting the response by clicking on the button with the red paper clip. To delete multiple files at once, check the responses which files you want to delete and then click the red paper clip icon in the massive action menu. Templates and label sets are deleted in the template editor and label set manager, respectively. After you've deleted data, make sure to go to global settings, the storage tab, and click on "Calculate storage" to update your storage counter.